Adobe – Photoshop – crashes but not in remote login session

Found an issue where Photoshop would crash after loading but only when using the computer directly. If remoted into the computer Photoshop worked fine. That indicated a display driver issue. I tested at the local computer by putting the display adapter in basic VGA mode and photoshop worked.

The “Fix” — stolen from web forum below …

go to device manager again and put the graphics driver in VGA mode. You can do it by choosing “Browse my computer for driver software” and then select “let me choose option” select standard VGA from the list Then go to ” Control Panel\All Control Panel Items\Programs and Features” and uninstall AMD catalyst control centre. Once it is done, go to AMD website and choose auto detect feature to detect you GPU from “http://support.amd.com/us/gpudownload/windows/Pages/auto_detect.aspx”. Once you find the updated drivers install them and check whether the issue is fixed or not. You can also use this link to uninstall AMD catalyst “http://support.amd.com/us/gpudownload/windows/Pages/catalyst-uninstall-utility.aspx”.

Then restart ….

See details at:
https://forums.adobe.com/thread/1295044

This entry was posted in Labs, Software and tagged , . Bookmark the permalink.

Comments are closed.