Category Archives: Quotes

A smart person doesn’t tell everything he knows, … but he knows everything he tells.

Henry Ford Sr. (1863 – 1947) “… no one ever considers himself expert if he really knows his job. A man who knows a job sees so much more to be done than he has done, that he is always … Continue reading →

5 keys to business success … Show up Tell the truth Pay attention Do your best Don’t be attached to the outcome

L.E.A.R.N – From Aimee Kanzler on quality customer service L – Listen E – Empathize A – Apologize R – Remediate N – Notify