SMC Job Description

Student Media Consultants (SMCs) help Williams College community members with the creation of audio, video, and print media in the new Sawyer Library (2nd level CET area). SMCs develop their media production skills through active learning and training. At least 10 hours of paid training is expected for new SMCs. SMCs work on media projects as assigned. The most important skill is customer service.

Here are a few areas of SMC expertise:

Customer Service (if you do nothing else, do this):

  • Introduce yourself and make yourself available to help.
  • Ask for the person’s name. Remember it because you might need it for follow up.
  • Be kind.
  • Be truthful. You are allowed to say “I haven’t done that before, but I can ask” or “I don’t know the answer to that question, but I’ll find out.”
  • Listen to the customer and ask questions. Customers often ask questions without fully articulating their needs.
  • Say “please” and “thank you.”
  • Notify appropriate people of problems you were not able to solve and the person you were working with.

Competent Knowledge Base of Applications:

  • Premiere Pro (video editing)
  • Adobe Photoshop (image editing)
  • Audacity (audio editing)
  • InDesign (poster design)
  • Microsoft PowerPoint (presentation software)
  • Comic Life
  • Handbrake (video capture)
  • Download Helper (video capture)

Conceptual Knowledge of:

  • storytelling
  • project planning and management
  • digital video editing
  • audio recording and editing
  • graphic design
  • media storage and sharing
  • preferred workflows for equipment and workstations

Physical Knowledge of:

  • videography and camera operation
  • audio equipment and recording
  • scanning and pdf sending
  • capturing of analog and digital media onto workstations or into software
  • media storage and sharing

A demonstrated interest in media is appreciated.

Contact Trevor Murphy at [email protected] for more information.