June 27, 2013

FAQ

How can I contact you? The best way is to email us, at [email protected] For comments which don’t require a response, use the “comments” form on this website.

How do I register? Just click the “Request a Rental” tab to get started. You will also need to fill out a waiver online. If the form is closed, bikes are currently unavailable.

Where do I get the bike from? Bikes must be picked up and dropped off from the rack outside the bike shop, ground floor of Mark Hopkins.

How long can I keep it? Currently we rent bikes out for a approximately one semester, allowing several weeks for putting all the bikes out and also for collecting them at the end of the period.

What if something is not right with my bike? For most things, come to open hours, or contact us at [email protected] If the issue is seat height, see below.

My saddle is the wrong height, how do I change it? Almost all of our bikes can be easily adjusted without tools. Just flip open the lever at the bottom of the seat post, (between your thighs, if you were sitting on the bike) adjust the height, then clamp it back down. Leave at least 2.5 inches of post inserted into the frame. For bikes that need tools, there are allen wrenches available at the bike service station outside of Paresky.

Low Tire Pressure? For anyone with a bike on campus, there are working bike pumps at the bike repair stands outside of Paresky and at the south end of Spring Street just north of Tunnel City. We also have a yellow pump locked outside of our shop (this features a pressure gauge!). We are also more than happy to provide a better pump if you come by during open hours.

What happens if my bike is damaged or stolen? You can be fined up to $100 for losing or damaging your bike, or $35 for a helmet. These penalties are flexible, and we promise we will be nice about it; we just want people to treat the bikes with care. Make sure your bike is well locked and if it has mechanical issues, contact us before things escalate.

Do you provide helmets? Should I wear one? Yes and yes!

I’m pretty short/tall…do you have a bike that will fit me? It is easy to ride a bike that is a bit too small, but very hard if it is too big. So if you ar 6’10” we can probably make it work; 4’10” is less likely. Contact us directly if you think this may be an issue.